Refund policy

Policy Overview

Thank you for choosing SCENTA Custom Aroma Diffuser Factory. We are committed to providing high-quality aroma diffuser products and customization services. This Return & Refund Policy applies to all B2B wholesale and custom orders. Please read the following policy terms carefully before submitting any return or refund request.

Return Policy

1. Return Eligibility

To be eligible for a return, your item must meet the following requirements:

• Return requests must be made within 15 days of product delivery  
• Item must be in original condition, unused, uninstalled, and with packaging intact
  
• All original tags, accessories, and packaging materials must be complete
  
• Custom products are generally not returnable unless there are quality issues
  
• Original proof of purchase must be provided

2. Non-Returnable Items

The following circumstances are not eligible for returns:

• Items that have been used or installed
  
• Damage or defects caused by customer mishandling
  
• Custom products without quality issues
  
• Items beyond the return period
  
• Items missing parts or with incomplete packaging

3. Return Process

    Contact our customer service team via email or phone to explain the reason for return
    Provide order number, product information, and relevant photos (if applicable)

Return Contact Information

• Email: support@scentachina.com
• Phone: +86 - 181 2671 1724
• Business Hours: Monday-Friday 9:00-18:00 (China Standard Time)

Special Terms for Custom Products

• Due to the specific nature of custom products, the following terms apply to all custom orders:

    Custom products are generally not returnable without quality issues
    Customer is responsible for confirming custom specifications and designs
    Design modifications during customization may incur additional charges
    Delivery times for custom products may be extended based on complexity
    Custom products with quality issues will be repaired, remade, or refunded based on specific circumstances